Peer Support Centre

No problem is too big or too small, we care about them all

The PSC is an AMS service comprised of 100+ volunteers and paid staff.

We provide all undergraduate students with confidential, empathetic, peer-to-peer support including resource referrals and practical guidance.

Updates

For now, PSC is operating both online through Zoom and in-person. For the upcoming months, you can enter our Zoom by inputting the ID below or clicking on the Zoom meeting link. Once you enter the meeting, you will be greeted by one of our kind and compassionate volunteers who will walk you through our confidentiality form and will be a listening ear for you for the remainder of the session. For more information about the PSC and our new digital operation, watch our video below.

For in-person sessions, visit us in the Rideau Building, Rm. 202 every day of the week from 10am-10pm, or Mitchell Hall, RM. 122 (in the Health Promotions Hub) on Tuesdays, Wednesdays, and Thursdays from 12-4pm.

We are working to find new ways to continue being there for you, because no problem is too big or too small.

PSC Zoom sessions are accessible via this link:

Join PSC Zoom

Need support now?
As of 2022, all Queen’s students have access to Console  –  A multi-lingual confidential and professional counselling service, free-of-charge. Visit myams.org for more information

Our Values

  • Confidentiality
  • Acceptance
  • Empathy
  • Community

We respect your right to privacy. For this reason, our volunteers are bound to a confidentiality contract that limits them from sharing any information discussed during a session to other volunteers or peers outside of the Peer Support Centre. Your comfort is of the utmost importance to us.

Whatever is on your mind, we believe that it is valid and worth talking about. we strive to create a safe space that is inclusive to all students and to all experiences.

All volunteers are dedicated to providing empathetic support to all peers who choose to share their own personal challenges and experiences.

Maintaining a positive relationship with the Queen’s and Kingston community is important to us. Through outreach initiatives and collaborations with external groups on campus, we strive to contribute to a sense of community and belonging amongst all Queen’s undergraduate students.

Meet our Management Team

Angela Li

Head Manager

Hoosia Huang

Outreach Manager

Mireille Messih

Marketing Manager

Amanda Ackehurst

BIPOC Talk Assistant Manager

Laylin Keyes

Queers 4 Peers Assistant Manager

FAQs

When is the best time to connect with the PSC?

You will find a volunteer at the PSC at all times during our hours, which are listed on our page.

Do I have to schedule an appointment?

No. Our drop-in service operates on a first come, first serve basis.

Can I request to speak to the same volunteer again?

No. In order to protect the anonymity of our volunteers and to help maintain confidentiality, we do not allow this request.

What if I know the volunteer when I drop-in to the Peer Support Centre?

All information shared at the Peer Support Centre is confidential. A volunteer will never address your visit or issues shared outside of your visit. However, if you are uncomfortable speaking with someone you know, you are welcome to visit our other Centre (located next door) if it is open or you can also come back at another time.

What if I see the volunteer who I had met with on-campus?

Your visit to the Peer Support Centre is confidential. This means that outside of the Centre, a volunteer will not address your visit or issues shared. If you see a volunteer on-campus, you are welcome to smile or say hello, or choose not to say anything. We will follow your lead and whatever you are comfortable with.

What happens if when I arrive the door is closed and a session is already in progress?

If you arrive and the door is closed and the sign says
Session In Progress
You may choose to have a seat outside of the Centre and wait for a volunteer to be available or you can come back later
Closed – This means that it is outside of our 10 am – 10 pm operating hours.
Note: If it is an emergency, you should seek help as necessary by calling Campus Security (533-6111) or 911. You can also contact Empower Me!
at 1-844-741-6389

How long will a session be?

The duration of a session is up to you. A session can range from two minutes to several hours, depending on what suits your needs best. We are open 7 days a week, hours varying, but if sessions run beyond one volunteer’s shift period, a new volunteer may finish off the rest of the session with you.

What is a ‘confidentiality’ agreement?

Upon arrival, you will be asked to sign a confidentiality agreement. This agreement outlines that all information disclosed to the volunteer during and after a session will be kept private. For the safety of yourself and others, the confidentiality agreement also states any circumstances when the confidentiality agreement may be breached.

Campaigns

TALKS Week

TBD

Cares Week

TBD

Self-Care Calendar

We value that students take the time to self-care, especially when life is busy to the point where we tend to forget about our own well-being.

Self-care is done when you take an active role in promoting your own well-being and happiness, in particular during periods of stress.

We value accessibility and one way we are upholding this value is by providing students with a free and downloadable self-care calendar – a template to schedule in self-care as needed.

FAQs

When is the best time to connect with the PSC?

You will find a volunteer at the PSC at all times during our hours, which are listed on our page.

Do I have to schedule an appointment?

No. Our drop-in service operates on a first come, first serve basis.

Can I request to speak to the same volunteer again?

No. In order to protect the anonymity of our volunteers and to help maintain confidentiality, we do not allow this request.

What if I know the volunteer when I drop-in to the Peer Support Centre?

All information shared at the Peer Support Centre is confidential. A volunteer will never address your visit or issues shared outside of your visit. However, if you are uncomfortable speaking with someone you know, you are welcome to visit our other Centre (located next door) if it is open or you can also come back at another time.

What if I see the volunteer who I had met with on-campus?

Your visit to the Peer Support Centre is confidential. This means that outside of the Centre, a volunteer will not address your visit or issues shared. If you see a volunteer on-campus, you are welcome to smile or say hello, or choose not to say anything. We will follow your lead and whatever you are comfortable with.

What happens if when I arrive the door is closed and a session is already in progress?

If you arrive and the door is closed and the sign says
Session In Progress
You may choose to have a seat outside of the Centre and wait for a volunteer to be available or you can come back later
Closed – This means that it is outside of our 10 am – 10 pm operating hours.
Note: If it is an emergency, you should seek help as necessary by calling Campus Security (533-6111) or 911. You can also contact Empower Me!
at 1-844-741-6389

How long will a session be?

The duration of a session is up to you. A session can range from two minutes to several hours, depending on what suits your needs best. We are open 7 days a week, hours varying, but if sessions run beyond one volunteer’s shift period, a new volunteer may finish off the rest of the session with you.

What is a ‘confidentiality’ agreement?

Upon arrival, you will be asked to sign a confidentiality agreement. This agreement outlines that all information disclosed to the volunteer during and after a session will be kept private. For the safety of yourself and others, the confidentiality agreement also states any circumstances when the confidentiality agreement may be breached.

Campaigns

TALKS Week

TBD

Cares Week

TBD

Self-Care Calendar

We value that students take the time to self-care, especially when life is busy to the point where we tend to forget about our own well-being.

Self-care is done when you take an active role in promoting your own well-being and happiness, in particular during periods of stress.

We value accessibility and one way we are upholding this value is by providing students with a free and downloadable self-care calendar – a template to schedule in self-care as needed.

Get Involved

Students
Hiring

Staff and volunteer positions will be open in the winter! Please visit myams.org/apply for more information and to submit your application.