What we do

The Peer Support Centre (PSC) is comprised of 100+ dedicated trained volunteers and paid staff. The PSC provides all AMS undergraduate students with confidential, non-judgmental, empathetic, peer-based support, including resource referrals and practical assistance on a drop-in basis.

The PSC adheres to five main values: safety, confidentiality, accessibility, empathy, and community. Aligning with these values, the PSC works to contribute to the development of a supportive, and inclusive campus environment with both the work done within the Centre and outside of the Centre through outreach and marketing campaigns. The PSC aims to continue facilitating awareness among the student body of the personal, health and wellness, social, and academic resources that exist.

The PSC is not a substitute for professional support and services, instead we aim to encourage members of the Queen’s community to engage in help-seeking behaviours when facing adversity.

Comprised of 100+ dedicated trained volunteers

Dedicated and provide welcoming, confidential, non-judgmental and empathetic peer-based support

Fall Term Hours

10:00 am - 10:00 pm, 7 days a week

Location

Room 26 & 34 on the lower floor of the John Deutsch University Centre (99 University Avenue, Kingston, Ontario)

Students Most often speak to us about the following

  • Stress
  • Academic grievances
  • Financial assistance
  • Oppression/discrimination
  • Sexual assault
  • Mental health
  • And more

Our Values

  • Confidentiality
  • Safety
  • Empathy
  • Accessibility
  • Community

Upon singing our confidentiality form, you agree that everything discussed in the session will stay in the session and not be shared to anyone else outside of the session.

Our number one concern is to ensure your safety in any situation that you are in.

We put ourselves in your place in order to better connect with how you are feeling so that you are being heard and understood.

We strive to promote a welcoming, positive, and inclusive environment that supports all undergraduate students at Queen's, whether it is through our drop-in centre, workshops, or events. 

Meet our Management Team

Andie Rexdiemer

Head Manager

Rahul Patel

Marketing Manager

Laine Ingratta

Outreach Manager

Alex Nagy

HR Manager

Frequently Asked Questions

You will find a volunteer at the PSC at all times during our hours of 10:00am-10:00pm. 

No. Our drop-in service operates on a first come, first serve basis.

No. In order to protect the anonymity of our volunteers and to help maintain confidentiality, we do not allow this request.

All information shared at the Peer Support Centre is confidential. A volunteer will never address your visit or issues shared outside of your visit. However, if you are uncomfortable speaking with someone you know, you are welcome to visit our other Centre (located next door) if it is open or you can also come back at another time.

Your visit to the Peer Support Centre is confidential. This means that outside of the Centre, a volunteer will not address your visit or issues shared. If you see a volunteer on-campus, you are welcome to smile or say hello, or choose not to say anything. We will follow your lead and whatever you are comfortable with.

If you arrive and the door is closed and the sign says Session In Progress – You may choose to have a seat outside of the Centre and wait for a volunteer to be available or you can come back later Closed – This means that it is outside of our 10 am – 10 pm operating hours. Note: If it is an emergency, you should seek help as necessary by calling Campus Security (533-6111) or 911. You can also contact Empower Me! at 1-844-741-6389

The duration of a session is up to you. A session can range from two minutes to several hours, depending on what suits your needs best. We are open 7 days a week, from 10:00am to 10:00pm, but if sessions run beyond one volunteer’s shift period, a new volunteer may finish off the rest of the session with you.

Upon arrival, you will be asked to sign a confidentiality agreement. This agreement outlines that all information disclosed to the volunteer during and after a session will be kept private. For the safety of yourself and others, the confidentiality agreement also states any circumstances when the confidentiality agreement may be breached.

Campaigns & Events

Upcoming Events

Campaigns

TALKS Week

November 12-16

Cares Week

March 2-6

Get Involved

Organizations

Request Materials

Request Materials

We can provide you with materials so that students can gain a better understanding of what our service is, and how students can utilize it

Request Here

Information Booths

Information Booths

Providing more information about our service in-person at your event or to your organization

Have us at your event

TriggerBooths

TriggerBooths

Offering support to students attending an event that may contain sensitive content

Have us at your event

Students

Hiring

Staff and volunteer positions are now closed! Please visit this section for more information around January.

Write a blog article

Help us spread awareness on topics revolving around support-seeking, resources, self-care, and more.

Submit Art

You can submit paintings, graphics, drawings, or whatever you can come up with that supports what we do.

The PSC Blog

The PSC blog is an opportunity for students to voice their experiences on topics regarding support-seeking behaviour, resources, self-care, compassion fatigue, the transition to Queen’s, our values, and more. 

Once a month, a blog will be posted and featured on our social media platforms.

Not knowing how to write a blog article is completely okay. Supports are put in place to ensure that your writing experience is as easy as possible, so we encourage you to write about a topic that you are passionate about that also supports what we do. 

Send us an email