What we do
The Peer Support Centre (PSC) is comprised of 100+ dedicated trained volunteers and paid staff. The PSC provides all AMS undergraduate students with confidential, non-judgmental, empathetic, peer-based support, including resource referrals and practical assistance on a drop-in basis.
The PSC adheres to five main values: safety, confidentiality, accessibility, empathy, and community. Aligning with these values, the PSC works to contribute to the development of a supportive, and inclusive campus environment with both the work done within the Centre and outside of the Centre through outreach and marketing campaigns. The PSC aims to continue facilitating awareness among the student body of the personal, health and wellness, social, and academic resources that exist.
The PSC is not a substitute for professional support and services, instead we aim to encourage members of the Queen’s community to engage in help-seeking behaviours when facing adversity.
Comprised of 100+ dedicated trained volunteers
Dedicated and provide welcoming, confidential, non-judgmental and empathetic peer-based support
Fall Term Hours
10:00 am - 10:00 pm, 7 days a week
Room 26 & 34 on the lower floor of the John Deutsch University Centre (99 University Avenue, Kingston, Ontario)
Students Most often speak to us about the following
- Academic grievances
- Financial assistance
- Sexual assault
- Mental health
- And more
Upon singing our confidentiality form, you agree that everything discussed in the session will stay in the session and not be shared to anyone else outside of the session.
Our number one concern is to ensure your safety in any situation that you are in.
We put ourselves in your place in order to better connect with how you are feeling so that you are being heard and understood.
We strive to promote a welcoming, positive, and inclusive environment that supports all undergraduate students at Queen's, whether it is through our drop-in centre, workshops, or events.
Meet our Management Team
Frequently Asked Questions
You will find a volunteer at the PSC at all times during our hours of 10:00am-10:00pm.
No. Our drop-in service operates on a first come, first serve basis.
No. In order to protect the anonymity of our volunteers and to help maintain confidentiality, we do not allow this request.
All information shared at the Peer Support Centre is confidential. A volunteer will never address your visit or issues shared outside of your visit. However, if you are uncomfortable speaking with someone you know, you are welcome to visit our other Centre (located next door) if it is open or you can also come back at another time.
Your visit to the Peer Support Centre is confidential. This means that outside of the Centre, a volunteer will not address your visit or issues shared. If you see a volunteer on-campus, you are welcome to smile or say hello, or choose not to say anything. We will follow your lead and whatever you are comfortable with.
The duration of a session is up to you. A session can range from two minutes to several hours, depending on what suits your needs best. We are open 7 days a week, from 10:00am to 10:00pm, but if sessions run beyond one volunteer’s shift period, a new volunteer may finish off the rest of the session with you.
Upon arrival, you will be asked to sign a confidentiality agreement. This agreement outlines that all information disclosed to the volunteer during and after a session will be kept private. For the safety of yourself and others, the confidentiality agreement also states any circumstances when the confidentiality agreement may be breached.
Campaigns & Events
The PSC Blog
The PSC blog is an opportunity for students to voice their experiences on topics regarding support-seeking behaviour, resources, self-care, compassion fatigue, the transition to Queen’s, our values, and more.
Once a month, a blog will be posted and featured on our social media platforms.
Not knowing how to write a blog article is completely okay. Supports are put in place to ensure that your writing experience is as easy as possible, so we encourage you to write about a topic that you are passionate about that also supports what we do.