Some students may find it easy to connect with a
When is the best time to connect with the PSC
Do I have to schedule an appointment?
Can I request to speak to the same volunteer again?
No. In order to protect the anonymity of our volunteers and to help maintain confidentiality, we do not allow this request.
What if I know the volunteer when I drop-in to the Peer Support Centre
Your visit to the Peer Support Centre is confidential. This means that outside of the Centre, a volunteer will not address your visit or issues shared. If you see a volunteer on-campus, you are welcome to smile or say hello, or choose not to say anything. We will follow your lead and whatever you are comfortable with.
What happens if when I arrive the door is closed and a session is already in progress?
If you arrive and the door is closed and the sign says that a session is already in progress, you have two options: you may choose to have a seat outside of the Centre and wait, or you may choose to leave and come back at a later time.
How long will a session be?
The duration of a session is up to you. A session can range from two minutes to several hours, depending on what suits your needs best. We are open 7 days a week, from
What is a ‘confidentiality agreement?
Upon arrival, you will be asked to sign a confidentiality agreement. This agreement outlines that all information disclosed to the volunteer during and after a session will be kept private. For the safety of yourself and others, the confidentiality agreement also states any circumstances when the confidentiality agreement may be breached.